Terms of service
Please read these terms and conditions carefully before using the Jakjek official web store.
This website hass been p handled and operated by Jakjek proffesional team
SHIPPING
By purchasing an order on web store, you are agreeing to these terms and conditions.
Once your order is processed you will receive a confirmation email with tracking information.
Domestic Shipping :
We deliver using Sicepat and takes 1- 7 business days depending on distance & location.
Orders before 15:00 WIB (GMT+7) will be shipped the same day everyday
disclaimer on : If we are experiencing a high volume of orders, shipments may be delayed for a few days.
International Shipping :
We send with TLX (Domestic expedition) depending on your location
International orders may be subject to additional taxes, customs duties and fees levied by the destination country.
International shipping will be impacted due to the global COVID-19 / Corona virus.
PAYMENT
All prices are listed in Indonesian Rupiah (IDR) and for International customer, it will be automatically converted to US Dollar (USD).
We accept the following forms of payment such as paypal, venmo googlepay and Bank Transfer.
RETURNS
We hope you’re delighted with your order. If you have any issues with items such as damage,
stain and sizes and would like to return/exchange simply contact us on whatsapp or email at jakjekstore@gmail.com/082192102912
Return & Exchange Procedure:
We only accept the item within maximum 1 days after the package is received by customer.
The products must be returned maximum 2 days after customer confirm to our Customer Service via WhatsApp or Email.
Please note that customer will be charged with all the shipping payment (Customer to warehouse & Warehouse to customer) &
Customer will not be charged for shipping payment if the problem is from our side
(Customer only be charged for shipping payment from Customer to Warehouse).
Return & Exchange Policy:
The products that allowed to be exchange are upgrade sizes (if you find it too big or small)
or exchange product with the same price (if the item is defect or no more items left to change).
Clothing must be returned unworn, undamaged, unwashed & unused with all the tags still attached &
packaging included and will take 7-14 days working days from submitted request.
Accessories must be returned undamaged with original box, dust bag with all the tags still attached.
We will exchange or refund your product accordingly within 7+ working days.
Refund can only be processed if error made by Jakjek.
We cannot accept any claims of damaged or missing items without proof or evidence.
We will file the claim if the customer has a video, unboxing the package.
Non-Exchanged & returned items include:
– Sale Items –
– xxxx xxxxx –